Linga Restaurant Operating System Feature Request Forum
Addition of Last 4 Digits of Card Number on the Payment Screen
Currently, if you take multiple credit cards on a check (especially if using split by seat), the cc payment in the payment screen summary box only shows the programmed payment name and the seat number. It would make entering tips on the payment screen much easier if the credit card payments listed in the summary box included the last 4 digits of the credit card. That way you can make the credit voucher with the payment on the payment screen. EXAMPLE: you split a table evenly 3 ways through the SPLIT BY SEAT functionality, you will have 3 equal credit card vouchers. If customers decide to tip with 3 different amounts, you have no idea which payment needs adjusted for those 3 cards. Including the last 4 digits on the payment screen would eliminate this confusion .
Automated Reports
We need more than just a daily sales recap sent via email to clients. A lot of them also need weekly, monthly sales reports automatically sent and also weekly and bi-weekly employee timecards.
There is a lot of locations that just need timecards sent to their bookkeeper in regular intervals.
Add email verification to sign up process for customer loyalty
When a customer signs up for a Loyalty/Online Ordering account there should be some form of email verification. We have had several customers contact us because they are not able to sign into their account on another platform only to find out the email was just entered wrong during sign-up by 1 character.
Ability to cancel an order before send to kitchen
Would be nice to quickly cancel an order and/or delete all selected items before sent to kitchen. Currently, if a employee that has a role that CANNOT void items or checks needs to quickly cancel an order or delete items, they need to manually swipe every item on the check left to delete. Often times, someone rings in a bunch of items and then realizes before they send to kitchen that the order is no longer needed, or a bartender is simply checking prices on shots and then wants to cancel. Deleting items is time consuming.
Partial Refund
We would like to partially refund a check after it has been paid. For example, a check contains a pizza and a burger. The check is paid. But now we need to void the burger. Square for Restuarants, Revel, and Lightspeed all have this feature. It is normal and an essential feature in a restaurant POS. I can't understand why it's missing from Linga.
Table naming
would like to have a change in the software.
Where the kitchen check says TABLE: STORE They would like it to coincide with the service type , like delivery or pick up it should say that type instead of store
Front of House: Manipulate current prep time and Online Order availability
We've heard feedback from some of our customers as to how cumbersome it can be to manipulate the prep time and online ordering availability from the back of house.
Other cloud-based POS have the ability to do this from the Front of House terminal, from what I've seen it's usually an option at the top of the screen, and some systems even allow for toggling/manipulating throttling settings using the same workflow - any of these enhancements would be a very welcome addition to the system.
House Account balance report
I'd like to be able to export/print out a report that simply has all of our House Account names and their account balance. My old Benseron point of sale had this report, my new Linga does not.
loyalty point redemptions
We would like to restrict Loyalty points for customers placing web orders. Currently we only allow $25 to be redeemed per visit in the restaurant. Unfortunately, a person can place a web order and use ALL their points to pay for the order. It would be better if we could limit the redemption amount or restrict redemption of Loyalty rewards on web ordering.
Discount Up To An Amount
Requesting that discounts have the ability to discount UP to an amount without the current limitation that the check total must exceed the discount amount.
Example - If I set a discount of $10, the check or item total must be greater than this. It does not allow to discount a lesser priced item or check.
Usage - Employee discount up to $10. Employee has a total of $8.50 but you cannot discount this until the total exceeds $10.00.
This type of discounts are very common.
Customer support service by UserEcho