Introduction:  We have a total of 15 very high-volume Italian/pizza bar-restaurants with an average of 8 workstations per unit. We have just completed our first 9-station store conversion to Linga, but have some reservations.

Background:

Linga's Android system DOES have two sections of the ticket they have called "ORDER SUMMARY" (station-specific items only) and "ITEM SUMMARY" (all ticket items w/o modifiers) to allow Line Cooks to see the full ticket for timing, but differentiate those items that they need to be cooking.

Problem:

          1)    The ITEM SUMMARY items will repeat the items already listed above within the ORDER SUMMARY causing confusion among line cooks mostly, but also utilizes 25% more paper or better. This is unacceptable for high-volume full service establishments where kitchen output is directly related to the efficiency of the line...being able to read tickets from a distance and clearly, quickly decipher next-steps is mission critical.

          2)    The kitchen tickets' ITEM SUMMARY also includes things that are totally irrelevant, like drinks that are also directed to the remote bar service well printers. Imagine what this looks like for a party of 6 or more with appetizers and entrees...the tickets are LONG and confuse cooks with unnecessary items.

Solution:

          i.    A simple solution is create a logic that will not allow any items from the ORDER SUMMARY to be duplicated within the ITEM SUMMARY. Additionally, certain categories should be able to be excluded; e.g. Beer, Wine, Liquor, etc.

          ii.    The better solution would have been to never create that funky system in the first place, and do what every other POS does... get rid of the sections and have station-specific items in bold w/ mods, the rest of the items regular font w/o mods.

Conclusion:

EITHER of these proposed resolutions would be wonderful...whichever is faster, frankly! After 25 years in the business using Aloha, Squirrel, Toast, Micros, Rpower, SkyTab, Digital Dining, and Clover POS...frankly I was shocked to see this clunky of a solution from the founders of Benseron.  It is, however, better than nothing.

Currently, Online ordering has no form of menu depletion to restrict selling products when sold out. We need the Online Ordering to sync with inventory and the 86 counts on the iPad. 

The 86 system works great on the iPad but without it available & syncing to Online Ordering it does not work for certain business models. 

During the Covid-19 pandemic is when this feature is needed the most. 

I would be nice to have an option where we can split the payment for all types of payment, such as, dine in, take out, to go, etc..

For Example: If customer calls and place an order of 5 dinners for pick-up and when they come into store with 4 other friends  and they want to pay for separate dinners

- Need to be able to split this

In Back Office under settings we should have a log off option in (X) number of seconds

- This feature will log off a user after (X) number of seconds of inactivity

Ability to cap tip by % of base amount. % to be defined in backoffice. I have several merchants who have accidentally keyed in very large tips by accident and it creates a situation where if you refund there is a risk of a chargeback too then you could potentially lose a large amount of $.

Have a pop up warning/alert for confirming batch submit after pressing "Submit Batch" button in Operations -> Batch/Tip Adjustment.

Example: "Are you sure you want to submit batch? Yes/No"

Currently when doing online ordering, the price of additional modifiers is not reflected until you add the item to your cart. 

This becomes problematic when you have tiered pricing or serving size dependant pricing on those modifiers. 

There should be an option to enable displaying the current price of the modifiers next to them in online ordering. 

Is it possible to filter all reports to shifts as well? Another option by the Date dropdown.

The goal is to be able to see detailed sales information grouped by shifts like Lunch or Dinner.

I'd like to see Departments, Catagories, Items etc. per Shift.

I'm aware you can see the total sales under the Revenue Centre report but that doens't give me any details.

Even the Hourly Sale report only shows total sales but no details.

We're building out a wine shop with OLO.  The names of the wines are much longer than what the POS will support WHEN there is a picture.  I'd like to see a toggle that allows us to choose if the picture would be shown on the POS.