1. Linga rOS Feature Requests
  2. Online Ordering
  3. Feature Requests
+4
Completed

determine a wait time for pickups with online ordering pickup times

Joyce 4 years ago in Online Ordering • updated by Hardy Singh 4 years ago • 1

if a person places an order at 7:00pm and selects pickup at 7:05pm the system will default out to be a specific time and say 'I am sorry the order will not be available till 7:20pm). there should be a way to change that on our end. If we are slammed on a Friday night I would like to change that to 45 minutes. as of now a customer can elect to pick up a dinner order in 5 minutes which is never do-able

BAD, I'M UNSATISFIED
Satisfaction mark

15 minutes is not sufficient in wait times for OLO. The throttling doesn't take into consideration the orders being sold over phone or in dining room. We need to have a way to adjust this ourself. When ordering thru an Uber Eats, DoorDash, or even a TOAST application the time always adjusts according to how many dinners the kitchen is putting out

Satisfaction mark by Joyce 3 years ago
+1
Completed
Hardy Singh 4 years ago

We have changed the immediate time to 15 mins from order place time and also changed the clock intervals to 15 mins instead of 5 mins.

Customer support service by UserEcho