Web Order Charge Dispute

Currently we are having few issues of customers who placed orders on Web Ordering, then later on they dispute the charges which they have made, and without the protection of knowing who is actually using the credit card to place the Web Ordering, we need better protection shield to protect us as of business.

As to the Web Ordering:

Back Office Options:

1. Option to require customer to create an account:
We should have the option to require or not to require customers to first open an account before proceeding for Web Ordering.

2. Option to request for phone number and email: 

There should be an option in the Back Office for Businesses to decide if they would like to mandate either or both the phone number and email to be the "REQUIRED" field to have Web Ordering customers entering those information.

Requirement displaying:

If Required, before customers entering to Payment, there should be a Pop Up screen to request customer to get a confirmation code to verify the phone number is a valid.

If Linga need to make a security check by sending a Verification Text Message to the customer phone, and have the customer key in that confirmation number to be able to proceed on placing orders, this will create an additional protection to all business owners from customer to claim of charging back on Web Ordering orders.

Customers side of how to:

1. Customer keyed in an order on Web Order

2. At the check out Before Payment, must enter phone number and email

3. Web Ordering check-out should have a button to send a Verification Code to the phone number that was entered by customer

4. Customer received Confirmation Number text message, then entered confirmation number before proceeding

5. Customer can now proceed to payment

This is a security process to protect the business owners and it will benefit your company and most of your customers who uses the Web Ordering feature.