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+2

Pre Auth will not allow prompt tip before credit card screen

Alex Myers 1 year ago in Payments • updated by Jason G 1 year ago • 1

When someone pre-auths a card and has "prompt tip before credit card screen" turned on. It will not allow them to prompt a tip when closing out the tab. I believe this is due to the credit card screen being bypassed due to the pre-auth. 

Jason G 1 year ago

We have missed a few sales based on this.  Taphouses and certain atmospheres want the sign on screen ability but they also want to pre-auth to prevent losses due to walk-out customers.  Currently if they pre-auth and they want to do customer sign on screen and pay, the customer can not tip.  A checkbox for bypass tip would be wonderful for this, especially when using a CDS.

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